Accounts receivable (AR) represents the money you’re owed but haven’t yet collected. If not managed properly, unpaid claims age out, get denied, or go to collections, directly impacting your cash flow and financial stability.
At Reenix Excellence, our AR follow-up services are designed to resolve outstanding claims efficiently, recover more revenue, and reduce the burden on your billing team. We turn delayed payments into realized income with precision and speed.
AR follow-up in medical billing refers to the systematic process of tracking, analyzing, and recovering unpaid or underpaid insurance claims and patient balances. It ensures that no revenue is left uncollected and identifies patterns that may delay future payments.
We contact insurance payers directly to inquire about unpaid claims, resolve issues, and push claims through for payment.
We conduct a detailed review of your AR aging reports by payer, date of service, CPT code, and denial reason to prioritize collections.
Denied or underpaid claims are appealed with detailed documentation to ensure full payment.
Our team communicates professionally with patients to clarify balances, resolve disputes, and offer payment arrangements when appropriate.
We categorize claims based on age (30/60/90/120+ days) and value to prioritize high-impact follow-up actions.
Stay informed with transparent reporting that shows progress, aging trends, payer issues, and recovery rates.
Unmanaged AR leads to:
With Reenix Excellence, you gain a dedicated AR team that ensures every dollar owed is accounted for and pursued effectively.
Our trained AR professionals know payer processes, follow-up protocols, and escalation tactics to maximize recovery.
We don’t let claims sit idle. Our aggressive but professional follow-up minimizes aging and accelerates collections.
Each claim is tracked, categorized, and worked on methodically for accurate and timely resolution.
We coordinate with your billing or revenue cycle team to resolve issues at the source — from missing documentation to authorization problems.
You receive weekly or monthly reports showing the status of your receivables, categorized by aging buckets and payer types.
| Step | Action |
|---|---|
|
Claim Review |
Analyze aging claims, EOBs, and denials |
|
Categorization |
Prioritize claims by age, payer, and amount |
|
Follow-Up |
Contact payers and/or patients for resolution |
|
Documentation |
Update claim notes, call outcomes, and pending actions |
|
Resolution |
Resubmit corrected claims, file appeals, or secure payments |
|
Reporting |
Share real-time AR status and resolution timelines with your team |
AR follow-up in healthcare is the process of tracking and resolving unpaid claims and patient balances to ensure timely payment. It involves contacting insurance payers, appealing denied claims, and reducing outstanding receivables.
Ideally, over 90% of your AR should be under 60 days old. Anything older than 90 days requires active follow-up to prevent write-offs.
Claims should be followed up on weekly or bi-weekly, depending on payer timelines and the age of the receivable.
Yes. We specialize in clearing AR backlogs quickly through aggressive follow-up, proper resubmissions, and appeals.
Absolutely. We integrate with most major billing and EHR systems, allowing seamless coordination and updates.
Yes. Our team is equipped to manage both payer and patient balances with professionalism and compliance.
Stop letting unpaid claims hold your practice back. Let Reenix Excellence handle your AR follow-up with proven systems, trained specialists, and a results-driven approach.
