Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) of Reenix Excellence Private Limited (“Policy”) governs the services provided through this website (“Company”, “we”, “us”, “our”). We are a service-based organization and do not sell physical goods, airline tickets, hotel bookings, or travel products directly through this website. No payments are collected through this website using an online payment gateway.

This Policy is published to meet compliance and regulatory requirements of our banking and payment partners.

1. Nature of Services

1.1 We provide professional and consulting services only. The scope, pricing, timelines, and deliverables of services are mutually agreed upon through written communication, contracts, proposals, or invoices.

1.2 Any reference to payments applies only where services are invoiced separately and not through an automated website checkout.

2. Cancellation Policy

2.1 Service Cancellation by Client

Clients may request cancellation of services by submitting a written request via email.

2.2 Cancellation requests will be evaluated based on:

Stage of service delivery
Resources already deployed
Time already spent on the assignment

2.3 Once service execution has commenced, cancellation may not be permitted or may attract cancellation charges.

3. Refund Policy

3.1 No Automatic Refunds

As this is a service-based business, refunds are not automatic and are assessed on a case-by-case basis.

3.2 Eligibility for Refund

A refund may be considered only if:
The service has not yet commenced, and
A written refund request is submitted within the agreed timeline, and
No substantial resources or man-hours have been utilized

3.3 Non-Refundable Situations

No refunds shall be provided in the following cases:
Services already delivered or partially delivered
Delays or non-performance caused by client’s failure to provide required information or approvals
Change of mind after service initiation
Custom, time-bound, or manpower-intensive services

3.4 Refund Processing

If approved, refunds (if any) will be processed within 7–14 business days and credited to the original mode of payment.

4. No Website Payments Disclaimer

4.1 This website does not process payments directly through any payment gateway.

4.2 Any payment made to the Company is done through off-website invoicing, bank transfer, or authorized payment links, as mutually agreed.

5. Force Majeure

The Company shall not be held liable for delays or failure in performance resulting from events beyond reasonable control, including but not limited to natural disasters, government actions, technical failures, or legal restrictions.

6. Amendments to Services

Any change in service scope after commencement may:

Require revised pricing
Impact timelines
Be subject to mutual written approval

7. Dispute Resolution

We encourage resolution of disputes through mutual discussion and written communication. If unresolved, disputes shall be subject to the jurisdiction of the courts of India.

8. Policy Updates

We reserve the right to modify this Policy at any time without prior notice. Updates will be effective immediately upon posting on this website.

9. Contact Information

For any cancellation or refund-related queries, please contact:

Email : info@reenixexcellence.com
Business Hours : Monday to Friday, 8:00 AM – 6:00 PM EST

10. Acceptance of Policy

By engaging our services or using this website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy

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